Shipping policy
Last Updated: August 11, 2026
At NUVZA, we want getting your order to be as easy as finding it.
That's why shipping is FREE on orders delivered within the Philippines.
Here's everything you need to know about how we handle shipping and delivery.
Free Shipping
FREE SHIPPING — PHILIPPINES
We currently ship orders within the Philippines.
There are no additional shipping charges for standard delivery unless a specific product or offer clearly states otherwise.
Our Delivery Partners
Depending on your location and the order, we may use different courier services to get your package to you.
Our current delivery partners include:
- J&T Express
- LBC
- Lazada
- Shopee
- Flash Express
- The courier used for your order may vary depending on the product, delivery location, and availability.
Estimated Delivery Times
We do our best to get your order moving as quickly as possible.
Typical delivery times are:
| Location | Estimated Delivery |
|---|---|
| Metro Manila | 1–2 days |
| Luzon | 2–3 days |
| Visayas | 3–6 days |
| Mindanao | 3–8 days |
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery may take longer due to factors such as weather, holidays, high order volumes, remote locations, courier delays, or other circumstances outside our control.
When Will My Order Be Shipped?
Once your order has been processed and handed over to the courier, we'll send you an email containing your tracking information.
You can then use our Track Order page to check the status of your shipment.
Please keep in mind that tracking information may not appear immediately.
It can take approximately 24–48 hours after shipment for the tracking number to become active in the courier's system.
So if your tracking number doesn't show an update right away, don't worry — give it a little time.
How Can I Track My Order?
Checking your order status is easy.
Simply visit our Track Order page and enter the required order information.
Your tracking information will also be sent to the email address you provided when placing your order.
Track it. Check it. Know where it's headed.
Missing Items or Delivery Problems
We understand that sometimes things don't go exactly as planned.
If an item is missing from your package or there is a problem with your delivery, please contact us so we can look into it.
Incorrect Address
Please double-check your delivery information before submitting your order.
NUVZA ships your order using the address provided by the customer during checkout.
If an incorrect, incomplete, or outdated address was provided, we cannot be held responsible for delivery problems caused by that information.
If you notice an error in your address, contact us as soon as possible. If the order has not yet been shipped, we'll do our best to help.
Missing Due to Courier Issues
If your package or an item appears to be missing because of a courier-related issue, please contact us at:
Please include your order number and any relevant details so we can investigate the situation with the courier.
If our investigation confirms that an item was genuinely lost or missing during delivery, NUVZA may arrange to ship a replacement item, depending on the circumstances and availability.
We appreciate your patience while we investigate delivery issues with the courier.
Delays
Although we work with our delivery partners to get orders to you within the estimated timeframes, some delays are outside our control.
Possible causes include:
- Severe weather
- Holidays
- High shipping volumes
- Courier operational issues
- Remote or hard-to-reach locations
- Incorrect or incomplete delivery information
- Unexpected events affecting transportation
If your package is delayed, please check the tracking information first. If you need further assistance, contact us and we'll do our best to help.
Before You Place Your Order
A quick check can save a lot of hassle later.
Please make sure your:
Name is correct.
Phone number is active.
Delivery address is complete and accurate.
Once your order is shipped, making changes to the delivery information may no longer be possible.
A Little Note From NUVZA
We know you're excited to receive your order.
We'll do our part to get it packed, shipped, and moving toward you. Once it's with the courier, we'll keep you informed through your tracking information.
And remember — shipping is FREE within the Philippines.
NUVZA
New Finds. Endless Possibilities.