Terms of service
Last Updated: August 11, 2026
Welcome to NUVZA.
We're glad you're here. These Terms of Service explain the basic rules for using the NUVZA website and purchasing our products.
By visiting our website, browsing our products, or placing an order, you agree to these Terms. If you don't agree with them, please don't use the website or place an order.
We've kept these Terms as straightforward as possible because we believe you shouldn't need a dictionary to understand the rules of a store.
1. About NUVZA
NUVZA is an online general store offering a changing selection of products, including everyday essentials, home products, gadgets, accessories, lifestyle items, gifts, and other interesting finds.
Our selection may change from time to time as we discover new products to offer.
NUVZA
New Finds. Endless Possibilities.
2. Age Requirement
NUVZA is intended for customers 18 years of age or older.
By using our website or placing an order, you confirm that you are at least 18 years old and legally able to enter into a purchase transaction.
3. Ordering From NUVZA
You can browse NUVZA and place an order directly through our website.
When placing an order, you are responsible for providing accurate and complete information, including your name, contact number, and delivery address.
We may use the information you provide to process your order, arrange delivery, contact you about your purchase, and provide customer support.
4. Products and Product Information
We do our best to provide accurate product descriptions, photographs, specifications, sizes, colors, and other information.
However, product images may appear slightly different depending on your device, screen settings, lighting, or photography conditions.
Product availability can also change without notice.
If we discover that important product information was incorrect, we may contact you to clarify the order before processing it.
5. Prices
All prices displayed on the NUVZA website are subject to change without prior notice.
We make reasonable efforts to ensure that prices are displayed correctly. However, an occasional pricing or listing error may occur.
If an order has been placed with an obvious pricing error, we reserve the right to cancel the order and contact you regarding the situation.
Any applicable shipping fees, taxes, or other charges will be shown during the checkout process when applicable.
6. Placing an Order
When you submit an order through NUVZA, you are requesting to purchase the selected products.
After submitting your order, you may receive an order confirmation through the contact information you provided.
An order confirmation does not necessarily mean that the order has been fully accepted or shipped.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including situations involving product availability, pricing errors, suspected fraud, or incorrect customer information.
7. Cash on Delivery
NUVZA offers Cash on Delivery (COD) on eligible orders.
When you select COD, you agree to pay the total amount due when the order is delivered.
Please make sure that someone is available to receive and pay for the package at the provided delivery address.
We may contact you by phone, text message, email, or another available method to confirm your order before shipment.
Repeatedly placing COD orders and refusing or abandoning deliveries may result in restrictions on future COD orders.
8. Shipping and Delivery
We work with third-party shipping and delivery providers to get your orders to you.
Delivery times may vary depending on your location, product availability, courier schedules, weather, holidays, and other circumstances outside our direct control.
We provide estimated delivery information when available, but delivery dates are not always guaranteed.
Once an order has been handed to the courier, delays caused by the courier or circumstances outside NUVZA's reasonable control may occur.
Please make sure your delivery information is correct before submitting your order.
9. Order Changes and Cancellation
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to help, but we cannot guarantee that changes or cancellations can be made once an order has been processed, packed, or handed to the courier.
For COD orders, refusing a package after shipment may affect your ability to place future COD orders with NUVZA.
10. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Return and Refund Policy.
If you receive an incorrect, damaged, defective, or otherwise problematic item, please contact us as soon as possible with your order details and relevant information or photographs when requested.
Eligibility for a return, replacement, refund, or exchange may depend on the specific product and circumstances.
Please review our Return and Refund Policy before making a purchase.
11. Product Availability
We do our best to keep our product listings up to date, but some products may become unavailable unexpectedly.
If a product you ordered becomes unavailable, we may contact you regarding possible alternatives, changes, or cancellation of the affected item.
We may also limit the quantity of certain products available for purchase.
12. Promotions and Discounts
From time to time, NUVZA may offer discounts, promotions, vouchers, or special offers.
Each promotion may have its own terms, including expiration dates, product restrictions, minimum purchase requirements, or other conditions.
Unless specifically stated otherwise, promotions cannot be combined with other offers.
We reserve the right to modify or end a promotion when reasonably necessary.
13. Website Use
You agree to use the NUVZA website for lawful purposes only.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to interfere with the website's operation
- Access areas or information that you are not authorized to access
- Copy or misuse our content, branding, or materials
- Introduce malicious software or harmful code
- Use automated systems to collect information from the website without permission
We may restrict access to the website if we reasonably believe these Terms have been violated.
14. NUVZA Content
The content on our website, including our logo, brand name, product descriptions, photographs, graphics, written content, and other materials, may belong to NUVZA or be used by us with permission.
You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.
15. Third-Party Services and Links
NUVZA may use third-party services for things such as payment processing, shipping, analytics, advertising, and other business functions.
Our website may also contain links to third-party websites.
These third parties operate independently and may have their own terms and policies. NUVZA is not responsible for the content, availability, or practices of third-party websites or services that we do not control.
16. Reviews and Customer Content
If you submit a product review, comment, photograph, or other content to NUVZA, you are responsible for ensuring that the content is truthful, lawful, and does not violate another person's rights.
By submitting content, you allow NUVZA to use, display, reproduce, and share that content for legitimate business and promotional purposes, where permitted by law.
We may remove content that we believe is inappropriate, misleading, offensive, unlawful, or unrelated to the purpose for which it was submitted.
17. Limitation of Liability
We work hard to keep NUVZA's website, products, and services reliable. However, we cannot guarantee that the website will always be available, error-free, or uninterrupted.
To the extent permitted by applicable law, NUVZA will not be responsible for losses resulting from circumstances outside our reasonable control, including courier delays, internet interruptions, third-party service failures, or events beyond our control.
Nothing in these Terms is intended to remove or limit any rights or protections that cannot legally be excluded under applicable law.
18. Changes to These Terms
We may update these Terms of Service from time to time as NUVZA grows, our services change, or legal requirements are updated.
When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after changes are posted means you accept the updated Terms.
19. Governing Law
These Terms are governed by the applicable laws of the Republic of the Philippines, unless applicable law requires otherwise.
Any disputes will be handled in accordance with applicable Philippine laws and regulations.
20. Contact Us
If you have questions about these Terms, an order, or anything else related to NUVZA, you can reach us at:
NUVZA
New Finds. Endless Possibilities.
Email: kingkencostales22@gmail.com
Business Address:
Block 68 Lot 6, Area C, Camia Street
San Martin 1
San Jose del Monte, Bulacan
Philippines
We're happy to help whenever we can.
A Note From NUVZA
Our Terms are here to make expectations clear — not to make shopping complicated.
We want your experience with NUVZA to be simple:
Find something you like. Place your order. We'll take care of the rest as best we can.
Thank you for shopping with NUVZA.
New Finds. Endless Possibilities.